Last Updated: October 2025
Welcome to Chebarbartiko Shop (“we”, “us”, or “our”). We are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy & Confidentiality Policy explains how we collect, use, and safeguard your information when you visit or make purchases through our website, Chebarbartiko Shop, located in Eldoret, Kenya.
By accessing or using our Site, creating an account, or placing an order, you consent to the practices outlined in this Policy.
Chebarbartiko Shop is an online marketplace operated by Chebarbartiko Enterprises, connecting Kenyan buyers and sellers in a secure and transparent e-commerce environment.
Business Name: Chebarbartiko Shop
Address: Oloo Street, Eldoret Town, Uasin Gishu County, Kenya
Email: privacy@chebarbartikoshop.com
Phone: +254-742-884-088
Data Controller: Chebarbartiko Shop, in compliance with the Kenya Data Protection Act, 2019
We collect both personal and non-personal data to provide efficient and secure services. This includes:
Personal Information: Name, phone number, email address, physical address, gender (optional), and date of birth (optional).
Account Data: Login credentials, order history, and communication preferences.
Payment Information: M-Pesa number, card details, or payment transaction records (processed through secure gateways).
Technical Data: IP address, browser type, operating system, and device information.
Usage Data: Search terms, viewed items, click behavior, and time spent on pages.
Marketing Data: Preferences for receiving offers or promotional updates.
Chebarbartiko Shop uses your personal information to:
Process Orders – Verify payments, manage deliveries, and confirm transactions.
Improve Services – Analyze user behavior to enhance website experience.
Customer Support – Respond to inquiries, returns, or complaints.
Marketing – Send exclusive deals, new product updates, and recommendations (with your consent).
Fraud Prevention – Detect and prevent fraudulent activity or unauthorized transactions.
Legal Compliance – Meet legal obligations under the Kenya Data Protection Act (2019).
We process your personal data based on one or more of the following legal grounds:
Your consent (e.g., marketing emails or account creation).
Performance of a contract (e.g., processing an order).
Legal obligations (e.g., tax, compliance, and security).
Legitimate interests (e.g., improving site performance and preventing fraud).
We respect your confidentiality. Chebarbartiko Shop may share your data only with:
Delivery partners for shipping and logistics.
Payment processors such as M-Pesa, Airtel Money, Visa, and Mastercard.
Customer support partners for feedback and service improvement.
Regulatory authorities if required by law.
Marketing partners (only when you have given consent).
We never sell your personal data to third parties.
We retain your data only for as long as necessary to:
Fulfill the purposes stated in this Policy, or
Comply with legal, accounting, and reporting obligations.
After the retention period, your data is securely deleted or anonymized.
As a user of Chebarbartiko Shop, you have the right to:
Access – Request a copy of the personal data we hold about you.
Rectify – Correct any inaccuracies or incomplete information.
Erase – Request deletion of your data when no longer needed.
Restrict – Limit processing in certain situations.
Object – Refuse data use for marketing or profiling.
Data Portability – Request your data in a structured digital format.
Withdraw Consent – Opt out of marketing or tracking cookies at any time.
To exercise your rights, email us at privacy@chebarbartikoshop.com.
Chebarbartiko Shop uses cookies and tracking tools to:
Maintain your shopping cart and session.
Personalize user experience.
Analyze website performance and improve features.
Show relevant advertisements.
You may disable cookies through your browser settings, but some website functions may not work properly.
We employ robust measures to protect your personal information, including:
Secure Socket Layer (SSL) encryption for all transactions.
Restricted access to sensitive data.
Regular website security audits.
Two-factor authentication for admin accounts.
While we strive for 100% security, no online system is completely immune from risks.
Our Site may include links to third-party platforms such as delivery companies, payment gateways, or advertising partners.
Chebarbartiko Shop is not responsible for the privacy practices or policies of those external websites.
If your data is transferred or stored outside Kenya, we ensure such transfers comply with the Kenya Data Protection Act (2019) and that adequate safeguards are in place.
Our Site is intended for users aged 18 years and above.
We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact us immediately for removal.
Chebarbartiko Shop may revise this Privacy Policy periodically.
Updates will be reflected with a new “Last Updated” date. Significant changes will be communicated via email or site notification.
For privacy inquiries or data protection concerns, contact us at:
📧 Email: support@chebarbartikoshop.com
📍 Address: Oloo Street, Eldoret, Uasin Gishu County, Kenya
📞 Phone: +254-742-884-088
You may also contact the Office of the Data Protection Commissioner (ODPC) Kenya for unresolved complaints.
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